Employee Assistance Program

We partner with leading Australian and International Employee Assistance Program (EAP) providers to reduce employee risks by providing confidential, solution-focused counselling to employees and their families. The aim is to improve productivity in the workplace by reducing the incidence of absenteeism and the affects of stress, presenteeism, anxiety, depression and other symptoms that negatively impact the working environment and place pressure on people in their working life.


What is an Employee Assistance Program?

An Employee Assistance Program (EAP) is a work-based intervention program designed to enhance the emotional, mental and general psychological wellbeing of employees and their immediate family members. The aim is to provide preventive and proactive interventions for the early detection, identification and resolution of both work and personal problems that may adversely affect performance and wellbeing. These problems and issues may include, but are not limited to, relationships, health, trauma, substance abuse, gambling and other addictions, depression, anxiety disorders, psychiatric disorders, communication problems and coping with change.


Self Referral 

An employee of a company with an EAP program may contact the EAP to arrange short-term counselling at any time, without needing to advise or notify their employer.  

The problem does not have to have to be directly related to the client's work to be a valid reason for self referral.  

Services may include family or relationship counselling or brief therapy for problems such as depression, anxiety or grief. Simply call your EAP provider and they will arrange for an appropriately qualified counsellor in your area to contact you to make arrangements to meet with you in a private environment away from your workplace. This arrangement and everything that you discuss will remain strictly confidential in accordance with accepted professional standards. 


Employer Referral 

If a client is mandated by his/her employer, the EAP provider will refer the client to the appropriate mental health professional. Not all clients are mandated for alcohol and substance abuse problems, although this is one of the most common issues an EAP handles. Sometimes, an employee with frequent absences or who demonstrates frequent behavioural problems at the workplace will also be mandated to the EAP. If the employee is mandated for alcohol or substance abuse treatment, the EAP may refer the employee to an in- or out-patient substance abuse facility, depending on the severity of the problem. If the employee is mandated for other reasons, the EAP may refer the client to an external mental health professional, such as SD Counselling & Psychotherapy. 


Other Services 

EAP counsellors may perform a variety of additional tasks, depending on the nature of the EAP arrangement. For example: If an employee has a positive drug test, the EAP counsellor may make recommendations for follow-up drug testing once the employee has successfully completed treatment. In many cases, an EAP counsellor may also provide seminars and education on mental health-related topics to employees. Topics might include substance abuse prevention or stress and anger management techniques. 


As EAP counselling is only free for a limited number of sessions, clients may wish to continue with their counsellor in a private capacity once the EAP period has come to an end. In this case the client will be responsible for entering into a separate arrangement with the counsellor and paying them directly. 


For more information about EAP send us a message or call 0474 782 727